Legal Notice
Cancellation Policy - ChatLyn
This policy outlines the rules and procedures for cancelling your subscription with ChatLyn.
1. How to Cancel
You can cancel anytime through Manage → Billing & Usage → Cancel Plan → Confirm.
2. Billing Term & Access
Cancellation takes effect at the end of your current monthly/yearly billing term; access continues until then.
3. Refund Policy
No prorated refund is normally given for the unused period.
Plan fees, add-ons, WhatsApp Conversation Credits, integrations and setup fees are generally non-refundable.
4. WhatsApp Conversation Credits
Remaining WhatsApp Conversation Credits expire when the subscription ends.
5. Pending Payments
Pending payments must be cleared before cancellation.
6. WhatsApp Business API Account & Number Migration
- Cancelling the plan does not disconnect or delete your WhatsApp Business API account.
- If migrating to another BSP, ask support to disable 2FA first.
- If returning to the regular WhatsApp/WhatsApp Business app, you must separately downgrade the API number; doing so may permanently erase stored account data.