ChatlynDocs
Log in

Account verification

Why paid workspaces are verified before sending template messages.

When a workspace on a paid plan connects WhatsApp, its account is verified by the Chatlyn team. Workspaces on the Free plan and on a free trial don't go through this.

  1. After you connect, the Owner gets a notice that verification is pending.
  2. The Chatlyn team contacts the Owner to complete the setup in Meta Business Manager.
  3. Once verified, the Owner is notified and everything is unlocked.

Until your account is verified, template messages can't be sent. That includes broadcasts, template replies, flows, POS invoices and API sends. Replies inside the 24-hour window keep working.